Booking

Refund / Cancellation Policy

All purchases of training packages — including Training Mode, Recovery Mode, Speed-Run Program, and Passes — are non-refundable.

Cancellation Policy: To cancel or reschedule a session, please provide at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may result in the session being forfeited.

No-Show Policy: Clients who no-call, no-show for a scheduled session will forfeit that session. Consistent no-shows may result in loss of future scheduling privileges.

Late Arrivals: Sessions will begin and end at the scheduled time. Late arrivals may receive a shortened session.

General Terms: Participation in any program at Level Up Health is voluntary and fitness-based. All sessions and programs are non-transferable and intended for use by the original purchasing client.

Gym Pass Access

Gym pass access allows members to use the facility and equipment for self-directed training during designated hours. Staff must be present to ensure a safe environment, but this option does not include coaching, instruction, or individualized programming.